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About MYER (MY Events Registration)
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How can I contact the registration team?

Category: Registrants

Each event/website has a different registration team. The event website (the website where you would register) should list contact details for the registration team. Alternatively, you may have receiv...

Why can't I see medical data, e.g. allergy information?

Category: Administrative Users

Medical data is classified as sensitive data by GDPR. For increased security, medical data submitted by registrants is visible only to the registrant themselves and the event's medical team. If you ar...

How can I find out who my local coordinator is?

Category: Registrants

If the event you are registering for uses local coordinators, then it is quite likely you were sent an email when you registered which included the name of your local coordinator. Alternatively, if yo...

How much does MYER cost?

Category: About MYER (MY Events Registration)

The MYER framework and support is provided for free to select charities, however, the MYER team reserves the right to change this in the future. For the time being, MYER is not provided as a paid-for ...

2019-02-24 Fixed Help Desk tickets so responses can be seen!

Category: Change Log

My apologies, I recently fixed a bug in the Help Desk that was preventing people from viewing the replies posted in response to a ticket!  Please see the responses on your tickets, and reply again as ...

More Knowledgebase articles coming soon!

Category: Knowledgebase

More articles will be added here soon. Please get in touch (submit a ticket as a Feature Request) if you think something in particular should be added to this Knowledgebase. 

How do I register another person on the same account?

Category: Registrants

If the event you are registering for allows family or group registrations, it is possible register more than one person on the same account. Please bear in mind that this may mean that you will be res...

2018-12-22 Allergies grid

Category: Change Log

Added an allergies grid to the euroyp template, which the hospitality team can see.

2018-12-21 PHP 5 to PHP 7

Category: Change Log

A lot of behind the scenes updates, to upgrade from PHP 5 to PHP 7. If you notice any bugs or errors that have sneaked in, please report them by submitting a ticket. 

Why can't I export data?

Category: Administrative Users

For increased security, data export is turned off by default. If you require data export, please contact your event manager (probably the person who asked you to be an administrative user or event coo...

How secure is MYER?

Category: About MYER (MY Events Registration)

MYER has been designed and implemented with security in mind. There are multiple user access levels that limit the functions and scope of administrative users, and this can be applied per event and pe...

What is MYER?

Category: About MYER (MY Events Registration)

MYER, or the MY Events Registration system, is an events registration framework and templating system for registration forms with an administrative backend for multiple event coordinators.  MYER has b...