Articles in this category How do I reset the password for one of my registrants? If the registrant is unable to reset their password (i.e. they do not receive the Lost Password email), then you can follow these instructions to reset their password. Go to View Forms Select the Regi... Why can't I export data? For increased security, data export is turned off by default. If you require data export, please contact your event manager (probably the person who asked you to be an administrative user or event coo... Why can't I see medical data, e.g. allergy information? Medical data is classified as sensitive data by GDPR. For increased security, medical data submitted by registrants is visible only to the registrant themselves and the event's medical team. If you ar...